Retail ‘cost to serve’ continues to be a major impact on your profitability. Organisations strive to balance the need for growth against the need to streamline operations to become more efficient and ultimately reduce operating costs. 80% of your productivity problems will be due to one or more of the following: store compliance inconsistency, poorly trained team members, process inadequacies, lack of effective performance management and insufficient business reporting and visibility. The key is having a mechanism for setting KPI’s, monitoring performance, identifying areas of opportunity, and implementing improvements.
Delivering improved performance
We focus on performance outputs and improvements. Productivity tools are a means of delivering this and Best Practice is a process designed to exemplify what good looks like and where to focus your performance targets towards.
Focus on productivity to improve performance.
We provide a range of productivity tools and processes improvements to elevate store efficiency and remove unproductive cost. This examines every aspect of your store operation and will set out a cost reduction program that embeds productivity as a measure of store efficiency, providing visibility of operational improvement opportunities to remove/redeploy unproductive waste hours.
Key benefits include:
♦ Potential to significantly reduce the retail cost to serve up to 25%.
♦ Provides consistent control measures that deliver ‘one version of the truth’.
♦ Increases potential operational efficiency up to 45% streamlining and removing inefficient process and hours.
♦ Providing accurate and consistent productivity measures across all stores that drive performance improvement.
♦ Aligning best practice store operating processes across all stores to deliver consistency and accuracy of the measurement.
Tailored solutions to improve performance
Productivity improvements is a blend of process engineering, targeted (but streamlined) data collection and embedded productivity performance management systems.
Simplified Operational Analysis and Data Collection
We use retail benchmarking to provide an external measurement to aid the setting of realistic KPI targets. This provides you with an external perspective vs your business performance. Relating more accurately to your business model, identifying a range of operational solutions to examine the time and hours invested/spent on each process, role, and area in your store operations. We provide a comprehensive business proposal setting out recommendations on how to establish consistency of productivity measurement across your store estate, visibility of productivity performance and data capture with a set of process improvement solutions to remove operational waste and streamline efficiency.
Give us a call to find out more about how we can help you.
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