What is ISO 9001?

ISO 9001 is a globally recognized standard for quality management. It helps organizations to improve their performance, meet customer expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS).

Implementing ISO 9001 means Sigma Efficiency has put in place effective processes and trained staff to deliver flawless products or services time after time.

Why is ISO 9001 important?

With certificates issued to organizations in 189 countries, ISO 9001 is the most widely used quality management standard in the world. Within the ISO 9000 family, which defines seven quality management principles including a strong customer focus and continual improvement, ISO 9001 is the only standard that can be certified to.

Benefits include:

• Customer confidence: The standard ensures that organizations have robust quality control processes in place, leading to increased customer trust and satisfaction.
• Effective complaint resolution: ISO 9001 offers guidelines for resolving customer complaints efficiently, contributing to timely and satisfactory problem-solving.
• Process improvement: The standard helps identify and eliminate inefficiencies, reduce waste, streamline operations, and promote informed decision-making, resulting in cost savings and better outcomes.
• Ongoing optimization: Regular audits and reviews encouraged by ISO 9001 enable organizations to continually refine their quality management systems, stay competitive, and achieve long-term success.

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Quality Statement

Our Quality Statement main objectives are:

• Ensure we satisfy, aim to exceed our customers’ needs and
• Make commitments we fully understand and believe we can meet and deliver.
• Meet the commitments made to customers within the agreed timescales.
• Create a culture for continuous improvement, envisage objectives and implementation of risk-based assessment to ensure management resources in all quality matters and include in the overall company business plan.
• Perform our work in a responsible
• Comply with all applicable laws and regulations, both current and future.
• Use qualified and experienced staff with the capabilities to achieve our
• Train our staff in the Organisation’s policies and procedures and develop the skills and abilities to meet our joint
• Ensure any changes to the Quality Policy are controlled by Top management and reflect the changing Objectives, Risks and Context of the company
• Commitment to communicate the policy to all staff, customers, and other interested parties.

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